T E R M S & C O N D I T I O N S
Warranty:
Product Warranty:
In the eventuality of a product exhibiting defects or damage, AOM Offroad undertakes to adhere to the warranty directives stipulated by the manufacturer, or at its discretion, may opt to offer a refund or replacement. The duration of warranty coverage varies according to the brand and nature of the product.
Should a product manifest defects subsequent to a specific period of use, yet still falling within the ambit of the manufacturer's or supplier's warranty, the requisite procedure involves forwarding the item to the supplier for thorough examination to ascertain any defective components prior to initiating the warranty claim process. This procedural step may necessitate a minimum duration of two weeks.
It is incumbent upon purchasers to ensure that all products procured from AOM Offroad are installed by suitably qualified professionals. Failure to comply with this requirement may result in the nullification of the associated product warranty.
Workmanship Warranty:
AOM Offroad extends a warranty covering its workmanship for a duration of 12 months. This warranty is subject to potential voidance under certain circumstances, including but not limited to:
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Alteration or misuse of items, deviating from their intended purpose or original specifications upon sale or fitting.
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Utilisation of vehicles in competitive racing or other applications for which the product was not originally intended.
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Involvement of the item in an accident or collision, which may compromise its integrity or functionality.
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Modification or disassembly of items subsequent to their installation.
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Instances of misuse, neglect, or inadequate maintenance of the product.
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Unauthorised alterations or interventions by the client or any third-party entity.
AOM Offroad hereby disclaims responsibility for any alterations or modifications conducted by third-party entities on its products. The company shall not assume liability for claims arising from installations performed by parties other than AOM Offroad, product modifications, usage under extreme conditions, damages or injuries resulting from product use, or any claims exceeding the scope delineated within this warranty.
Suspension Components Warranty:
Suspension components are engineered for typical usage scenarios and are expressly excluded from warranty coverage if the vehicle is subjected to extreme sports activities, competitive racing, or undergoes a lift exceeding 50mm. Any additions or modifications to the vehicle resulting in an increase in height by 50mm or more shall render the vehicle unfit for road use, thereby nullifying the workmanship warranty.
500KM Suspension Check:
Following the installation of upgraded suspension components, it is imperative to conduct a mandatory inspection at the 500KM mark, which shall be performed by our authorised personnel. In the event that such inspection is carried out by a third-party entity, it is requisite to furnish an invoice as evidence. Failure to adhere to this protocol will result in the nullification of both workmanship guarantees and product warranties.
Vehicle Warranty:
The addition of aftermarket components to your vehicle has the potential to negatively impact, invalidate, or contravene the terms outlined in the manufacturer's warranty for your vehicle. Prior to acquiring and/or installing any aftermarket part or accessory, it is advisable to thoroughly review the terms of your vehicle's warranty.
How to Claim Warranty:
For any concerns regarding warranty claims, we kindly request that you reach out to us directly. In order to facilitate a prompt assessment of your warranty claim, it may be necessary to provide photographs and detailed descriptions. Given that each warranty claim is handled on an individual basis, the provision of requested information will significantly influence the processing time.
Refunds & Exchanges:
By engaging in transactions with AOM Offroad, you implicitly agree to the following terms and conditions. Requests for refunds or exchanges must be initiated within 14 days from the date of purchase. Such requests will only be considered if the product is returned in its original packaging and in a resalable condition; a restocking fee of 20% may apply. Returns or exchanges will be declined if the product exhibits damage or if the original packaging has been discarded, or if not all parts are returned.
Refunds, provided they fall within our stated terms and conditions, may take up to 2-3 business days to process. We urge customers to exercise due diligence in reviewing invoices and verifying part numbers (SKU) to ensure accuracy in their requested items.
Orders & Lay-bys:
A 20% non-refundable deposit is requisite upon placing an order, initiating a lay-by arrangement, or scheduling a fitting appointment. For items placed on lay-by, the product can be reserved for a period of one month upon receipt of the deposit. Failure to complete payment within the stipulated lay-by period will result in forfeiture of the order.
It is important to note that deposits are strictly non-refundable. Ownership of all stocked items remains with AOM Offroad until full payment is received.
Scheduled Bookings:
Confirmation of booking times is contingent upon the arrival of all requested stock at our workshop premises. While temporary bookings can be arranged, final confirmation is only possible upon receipt of the ordered products, given the uncertainties surrounding estimated time of arrivals (ETA).
Failure to adhere to agreed-upon fitting dates or provide sufficient notice (48 hours) of any changes may result in an additional fee of $50, which will be deducted from the paid deposit.
Please be advised that AOM Offroad retains the right to modify a booking in cases where staffing levels or equipment failures necessitate such adjustments.
Fitting Contract:
When booking in your vehicle for fitting you'll be asked to agree to the following terms:
1. The vehicle may require modi cations for proper setting.
2. Compatibility issues may arise with aftermarket parts and other branded components.
3. Additional parts may be necessary to ensure the roadworthiness of the vehicle.
4. AOM Offroad will dispose of any removed parts unless the customer requests retention
beforehand.
5. The customer is responsible for loading any retained parts into their own vehicle.
6. AOM Offroad reserves the right to reschedule settings as deemed necessary.
7. It is the customer's responsibility to inform AOM Offroad staff of any aftermarket parts or
modifications that may impact setting.
8. Additional labor costs may be incurred if the job duration extends beyond expectations
due to the vehicle's condition (e.g., corrosion/rust, seized bolts, requirement of
replacement parts – charged to the customer).
9. AOM Offroad does not provide hire-car services and is not liable for customer
transportation.
10. Vehicles equipped with sensors and brake assist may require recon guration from the
dealer due to potential repositioning after tting an aftermarket product.
11. By signing below, the customer a rms their understanding and acceptance of the terms
outlined in this agreement.
If any other enquires please call us on 0861893377 or email admin@aomperth.com.au